Frequently Asked Questions
Everything you need to know about our craftsmanship and services.
What is the warranty on Shinola watches?
We believe in building products that last. Every Shinola watch is guaranteed for life under our limited lifetime warranty, covering the movement against defects in material and workmanship.
Where are Shinola products manufactured?
Our watches are hand-assembled in our Detroit factory using Swiss and other imported parts. Our leather goods and journals are also crafted in the United States using premium materials.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited and overnight shipping options for those who need their items sooner.
What is your return policy?
We accept returns for a full refund within 30 days of purchase, provided the items are in their original, unworn condition with all packaging intact.
Do you offer personalization or engraving?
Yes, we offer custom engraving for select watch styles and leather embossing for many of our bags and accessories to make your gift truly unique.
How should I care for my leather products?
We recommend using a high-quality leather cleaner and conditioner. Avoid prolonged exposure to direct sunlight and moisture to maintain the natural character of the hide.